As we approach the end of 2016 everyone thinks about their New Year’s Resolutions. I’m going to lose weight. I’m going to go back to school. I’m going to be a better person. We all kick around the usual promises and hopefully make one or two stick. As a company we go through some of the same thought processes as it relates to our business and our customers, but on a year-round basis. 2016 has been a challenging year with oil and gas down, domestic mining suffering, and of course all of the fun leading up to (and following) our election in November. Many of our customers have suffered and we have suffered with them.
In 2017 Hydra-Tech Pumps will celebrate 40 years in business since Ken’s filled the first order in 1977 for some pumps and power units for the Peace Corps. Despite the challenges in 2016 we worked throughout the year on a number of things that will ultimately benefit our customers. This perpetual review of everything we do covers the mundane daily administrative tasks all of the way up to which trade shows we participate in and where our sales travel should take us. It is never easy and ever evolving – one particular subject this year was addressed, debated and discussed, and ultimately improved 4 different times between February and this week until we think we got it fine-tuned to where we want it – again with the benefit of the customer in mind during the entire process.
We constantly look at collateral to insure that it is accurate for our customers. Our website was completely redesigned and launched in April with new enhancements like our chat feature. There have been constant improvements made to the new website since its launch as well. Our spec sheets have been reviewed and updated this year. We re-run pump tests to insure that our pump curves are accurate and have begun working with an outside source to certify our curves. In 2017 we will have a brand new catalog available.
So as far as New Year’s Resolutions go, here’s what you can expect from Hydra-Tech Pumps in 2017. We will continue to work hard to earn and keep your business by trying to continually improve as a company to try and exceed your customer service expectations. We will celebrate 40 years of existence. We might not lose weight. Happy New Year to you and Cheers to a happy, healthy, and successful 2017!